Yes, we use FedEx International or Canada Post. You will be charged duties outside of North America.
We strive to get your order out the door within 2-3 days. If you order on a Thursday, it most likely will go out the following week.
If you choose a shipping method with tracking, you'll be able to track it right to your door, but bear in mind some of the cheaper shipping options don't come with tracking.
We use FedEx and Canada Post. Depending on where you live you will see several options for each.
We have a 30-day return policy on all non-sale items. You can return your product once we give you an RA#. Make sure to get in touch with us first so that we can assess the situation and guide you through the process.
We normally go on a big shop ride every Friday! You're invited!
Yup! Probably best to swing by HQ or give us a call in the week to find out where we are headed. Plans are subject to change!
No idea, feel free to come count them.
Follow us on Spotify if you wanna see what we're cranking at HQ.
In case you missed our location page, we're in Whistler BC, Canada.
Sheesh, where to begin!
Some people feel 29ers roll better over rough ground, others feel 650b is more agile and nimble. Many people find smaller wheels (650 or 27.5) to be easier to manipulate and move around, while the larger diameter 29" wheels skip over rough sections of trail more easily.
Shorter riders on the very bottom of the sizing chart would likely benefit from a smaller wheel while very tall riders typically fit very well with the larger wheel.
Both wheel sizes accommodate plus size tires by sizing down, either 26+ (instead of 27.5) or 27.5+ (instead of 29).
Gun to our head, most of the staff here ride 29" (be it on a hardtail or full squisher). Unless you're riding street or dirt jumping in which case 20" or 26" is your best bet for added strength and agility!
This is a very hard thing to convey without actually riding one. The best way to describe it is pure. They're fun, responsive, unique and easy to maintain.
But don't take our word for it, come by and try one!
We use quality 4130 chromoly steel tubing. Chromoly is an abbreviation for chromium-molybdenum indicating the materials that the steel is alloyed with.
The added chromium helps increase the steels hardenability and also provide some corrosion resistance. The molybdenum helps to increase the toughness of the steel.
It has a high tensile strength but is also malleable which is what gives our frames their notorious ride quality and feel. Chromoly is often used when more strength is required than that of mild carbon steel.
It falls under the AISI (American Iron & Steel Institute) 41XX designations which is where the “41” comes from. The “30” indicates it contains approximately 0.30% carbon by weight.
Chromoly is much stronger than traditional 1020 steel and it has a higher strength to weight ratio and high tensile strength, which means we can use less material and achieve a product that can withstand the abuse that riders love to throw at it.
When we say handmade, we mean that they are not simply churned out by a robot. Of course tools are used, but the process is very "hands on" from start to finish.
In terms of quality, we feel both options are equally matched. The main difference is that our Canadian frames are built by one person, start to finish. Our Taiwanese frames are built by a team.
Either way, when you buy any bike from us we don't just grab a box off the shelf and ship it out the door. Our mechanics are meticulous about the preparation. Threads are chased, seat tubes are reamed, head tubes are honed, fits are checked and checked again, all to make sure when you get your bike, everything is absolutely dialed.
Complete bikes have been fully assembled and then disassembled to fit in a box so we know with absolute certainty your new whip is going to fit together like a dream, and ride
Yes. Canadian made frames are stored raw and waiting to be painted with your custom choice. Taiwanese frames can be re-painted but they need to be stripped first. Please contact us if you are interested.
Basically the Stylus has thicker burlier tubing, making it more robust. If you like to ride park, hit big jumps or drops, or generally thrash your bike, then the Stylus is for you.
The Wideangle uses our lightest tubeset, so if weight savings is high on your list, consider the Wideangle.
The clue is in the name. Titanium! This wonderful material comes at a cost, be it the raw material or the cost involved with how difficult it is to weld.
Titanium is most known for its corrosion resistance and strength to density ratio, the highest of any metallic element. It's half the weight of steel for the same tensile strength and twice as strong as aluminum alloy. In practical terms this means we can use less material (ie. thinner tubing) to achieve the same strength. Combining this with its ductility means we can create incredibly light frames, but still maintain incredible compliance and ride feel.
Titanium is also much more resistant to fatigue and impact than aluminum alloys, and its natural protective layer of Titanium Dioxide shields it from the elements.
We love to see what’s possible and are therefore always open to hearing what your thoughts are on a custom build. We do have good access to certain components but our reach is limited. Give us a shout and we can see what we can do!
We do, on Chromag bikes only. Call or stop by to book in. Please keep in mind that we do get busy so there may be a waitlist depending on the time of the year.
Many of our frames can accommodate plus tires (typically 2.7+) as well as more traditional widths (2.5ish).
All of our 29er frames can accommodate 27.5+ while our 27.5 frames can fit 26+. Plus tires offer a lot of traction, but are typically heavier and roll slower. Standard width tires roll quickly and corner well, but have a smaller footprint which gives them less traction and less “float” in sand or snow.
Standard width tires hold their shape better through corners and higher speeds where a plus tire may fold or roll, which makes standard tires a better choice for higher speed trails, bike parks or aggressive cornering.
We can recommend 2.6" no problem in all frames.
Anything over 2.6" and we would recommend downsizing to a smaller plus wheel (eg. 29 --> 27.5+).
People have fit larger tires but it is way more likely to rub from flex or an untrue wheel.
All of our frame geometries are designed around a specific amount of fork travel as well as an axle to crown measurement.
It is possible to run a longer travel (or shorter for that matter) but it will change a few things.
A good rule of thumb is every inch of travel (25.4mm) will alter the headtube and seattube angle by one degree, while also raising or lowering the bottom bracket.
So it you put a 170mm fork on your Rootdown (usually 160mm) the headtube (and seattube) will slacken by around 1/3 of a degree while raising the BB a few mm's.
The short answer is yes, you can do this, however it will not make any difference in the fit of the bike for the rider’s body height.
The key rider-fit figures do not change. The seattube length remains the same and the reach, (pedals-to-cockpit length) will not change (unless you increase the stem length). It will only raise the bike off the ground by the difference of the wheel size. For that reason, we offer the 24” and 26” configurations in two separate bike sizes, with different reach, stack and seattube lengths for each size, to optimize the fit.
We most commonly use 73mm threaded and PF92 bottom brackets on our bikes. (We'll talk about why in great detail at another point.)
For 73mm threaded and SRAM DUB BB's you'll need a 4.5mm spacer on the drive side.
For PF92 and SRAM DUB BB's you'll need a 2mm spacer on the drive side.
For other BB's we recommend you contact the manufacturer or give us a call!
Our testing has shown the 35mm bars are a little bit stiffer than our 31.8mm counterparts. Bare in mind this also includes a 35mm stem which certainly adds to the rigidity of the system. Our 35mm stems are wider than any of our 31.8mm stems which creates a stiffer feel.
However none of our tesing or feedback has shown that 35mm bars are any stronger than 31.8mm.
From a stress test standpoint carbon bars can significantly out last an alloy bar. Although that’s not to say the alloy bars don’t exceed required tests for safety.
However carbon has its weakness which is square edge impacts. An alloy bar can take far more of a beating in crashes and impacts than a carbon bar can. This means if you do take a big fall which causes damage to the carbon which is deeper than the surface paint then we recommend changing the bar.
From a safety standpoint we run rigorous tests on both our carbon and alloy bars and standby their safety/performance and therefore wouldn’t say one bar is safer than another.
It comes down to personal preference. In terms of strength you're in safe hands with either. It really depends if you like the look of a CNC'd part that is made in Canada, or you'd rather save some cash and get something that's forged overseas.
We take pride in our Merino and purchase our wool from a farm in New Zealand with sustainable/ethical land and animal practices.
Custom Paint & Graphics
Every Canadian made frame or complete bike includes a single colour (gloss finish, not matte or flake) and black or white decals. More complex paint job costs are based off of additional labour and paint costs. We can provide some help with the artwork if you have custom graphics in mind.
It might help to check out the bike archive to help identify which model you have.
In some special circumstances, we can offer a reduced price if you've suffered a crash and damaged your equipment or gear. You must provide proof of purchase and the product must be within it's warranty period.
No sorry, we only offer this deal once.
Not necessarily, however it might be wise to rethink your choice. For example, if you keep crashing on carbon bars, it might be wise to go for an alloy set.
We keep detailed records of purchases made directly from Chromag so you can get in touch and we can try dig it out for you.
You could also hit up the bike shop you purchased from.
Without a receipt or a frame registration, we can’t be sure you are the original owner.
A “defect in workmanship” can be defined as any problem that should’ve been caught by our quality control inspection team, but wasn’t. These types of problems might include crooked parts, missing welds, incorrect graphics etc.
Essentially, any step in the manufacturing process we might have forgotten, or did incorrectly is considered a “defect in workmanship.” For instance, a headtube that hasn't been faced, a frame tube that is missing some weld, a cable guide that is welded on backwards, or a frame that has a piece of metal rattling around inside of it, etc. These are all examples of “defects in workmanship.” A break or a bend in a part is not necessarily the result of a “defect in workmanship.” Moreover, a true “defect in workmanship” needs to be detected within the first 30 days of ownership to be valid. In other words, in order to be considered a true “defect in workmanship” the problem must be easily detected upon assembly of the product or during its initial 30-day period of ownership.
In any case, we ask you to call and discuss any possible “defect in workmanship” with our warranty department before proceeding with a warranty claim.
If the modification causes the part to fail, then yes the warranty is voided.
Cutting bars within the printed cut marks or cutting fork steerer tubes does not void the warranty, provided it is done correctly.
Changing colour of frames or parts does not void the warranty, however sanding/stripping paint does void the warranty.
Currently we are not hiring, sorry! Feel free to stop by for a chat though.
If you'd like to apply for sponsorship, please do so here.
Remember, athletes work hard. We treat sponsorship like a job, be prepared for that.
We will of course get back to you, but realistically barely any sponsorship deals are the result of a "sponsor me" email. Our team is much more of a family and generally these relationships don't start from a generic email.
You can contact us through our contact page! We will be happy to assist you.